Right of withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity can be attributed to them)
Right of withdrawal
You have the right to revoke this contract within fourteen days without giving reasons.
The revocation period is fourteen days from the day of revocation,
at which you or a third party designated by you other than the carrier has taken possession of the goods, provided that you have ordered one or more goods under a single order and that the goods are delivered under a single delivery, or
at which you or a third party designated by you, other than the carrier, took or has taken possession of the last goods, provided that you have ordered several goods under a single order and that these are delivered separately, or
where you or a third party other than the carrier and designated by you has taken possession of the last partial consignment or the last piece, if you have ordered goods which are delivered in several partial consignments or pieces, or
at which you or a third party designated by you, other than the carrier, took possession of the first goods, provided that you have entered into a contract for the regular supply of goods over a specified period.
In order to exercise your right of revocation, you must inform us (HIEBEL & HESS Vertriebsgesellschaft m.b.H., Wohlmeyergasse 6-8, 3100 St. Pölten, Austria, Austria, telephone number: +43 2742 72 776, e-mail address: email@example.com, fax number: +43 2742 72 776 – 30) of your decision to revoke this contract by means of a clear statement (e.g. a letter, e-mail or fax sent by post). You may use the attached model revocation form for this purpose, but this is not mandatory.
In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of revocation
If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund.
We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period.
We shall bear the costs of returning the goods.
You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.
Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back).
HIEBEL & HESS Vertriebsgesellschaft m.b.H., Wohlmeyergasse 6-8, 3100 St. Pölten, Austria, Austria, telephone number: +43 2742 72 776, e-mail address: firstname.lastname@example.org, fax number: +43 2742 72 776 – 30
– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
– Signature of the consumer(s) (only in case of communication on paper)
(*) Delete as applicable.